Online Reputation Management Services Company Calgary

What is ORM Services?

Online Reputation Management Services(ORM) is otherwise known as social media monitoring, where you respond to the reviews and feedback on your brand, services or products. You actively manage your reputation by minimizing negative feedback and build a positive image of your company’s online presence.

User-generated content in terms of reviews, comments, feedback in review platforms like Google, Amazon, Yahoo, Facebook, YouTube, Yellow pages or Yelp, have become a must and vital element for business success. Studies have shown a considerable increase in people relying on the internet and social media platforms to find reviews on the products and services they are looking for. The last thing you would like your customers to see will be the negative reviews on your brand or services. Here, we come to your rescue offering professional automated Online Reputation Management services i Calgary & Edmonton.

Why do you need ORM Services Company?

Approximately 97% of consumers search the internet for reviews before making a purchasing decision and it is predicted that customer reviews can increase conversions by 270%. Online surveys and studies reiterate the importance of customer reviews and their impact on business reputation. In the future, more than 90% of consumers will hesitate to buy a product without reviews.

Under such circumstances, it is high time for businesses, whether big or small to focus on Online Reputation Management (ORM). Online review management services company involves listening to your customers to understand their needs better, increase positive ratings and reviews online. It is highly recommended that the Online Reputation Management of your brand is managed by a professional agency or company based in Calgary & Edmonton, who are experts in understanding your influencers, where to focus on, and the strategies to implement to build a positive image of your brand and your presence online. We do so by ensuring the following:

☑ Increase positive ratings and reviews online
☑ Automated, on-brand review responses
☑ Monitoring and reporting of online reputation

How We Conduct Our Online Reputation Management or ORM Review Services?

As professionals, we measure your customer’s overall satisfaction through data collection and analyzing the making sense of metrics, which in turn drive strategic decisions for your business. Through a comprehensive customer experience platform, we can help you generate positive reviews from satisfied customers while diverting negative experiences to offline conversations that can be managed by your team.

Our ORM Company also help automate your responses to online reviews so that the time you would’ve used replying could be spent in better ways such as strategizing or carrying out more essential tasks. Overall, our online review and reputation management services in Calgary & Edmonton aim to gain you the online rating and customer loyalty you deserve to grow your business.

Online review management services involve listening to your customers to understand their needs better. Through data collection and making sense of metrics, we can measure your customer’s overall satisfaction which you can use to drive strategic decisions for your business.

On the other hand, our online reputation management services company will help you control your online reputation. Through a comprehensive customer experience platform, we can help you generate positive reviews from satisfied customers while diverting negative experiences to offline conversations that can be managed by your team. We also help automate your responses to online reviews so that the time you would’ve used replying could be spent in better ways such as strategizing or carrying out more essential tasks. Overall, our online review and reputation management services in Calgary aim to gain you the online rating and customer loyalty you deserve to grow your business.

A Guide Through Our Online Review and Reputation Management Services in Calgary & Edmonton

Our successful online review and reputation management strategy involves the following steps:

Setup

We will set up the client’s business information and add the review sites in the third-party tool that gathers customer reviews. Review sites may include Google, Facebook, Yellow Pages etc.

Reporting

We will gather the measures and metrics from customer feedback and reviews, monitoring how customers are talking about your business. By analyzing the data collected, we will communicate our findings to you in order to ensure maintenance or improvement of your online reputation and overall business. Based on the findings, we will also provide recommendations on how to improve your online presence and reputation.

Review Generation

We will help you strategize and set up your online review requests using the most appropriate format (SMS, email etc.) to increase your review rating and redirect potentially bad reviews from being published online.

What Can Your Business Benefit from Our ORM Services in Calgary?

More Online Reviews

Through automation, we can help you generate more reviews from satisfied customers.
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Boost Online Rankings

Boost rankings in online review platforms to build online credibility, gain new customers and retain existing relationships.

Better Conflict Resolution

We understand not all customer feedback will always be positive so we’ll help you put a strategy in place to manage it all.

Frequently Asked Questions (FAQ) About Review and Online Reputation Management

  • “I am a small business owner; do I need Online Reputation management services?”

Regardless of the size of the business, what matters the most is how consumers perceive you. Building a positive online image for your company or brand is crucial to attract more business.

  • “I am a small business owner; do I need Online Reputation management services?”

One single negative review can ruin your well-established reputation. To maintain a positive image, or retain existing customers, and or to attract new customers, it is essential to monitor your online presence and repair damage to your reputations without delay. ORM service providers like us can do the job for you!

  • “Our current customers tell us they’re happy so we don’t need an online presence to confirm that.”

We’re happy to hear your current customers are happy, though wouldn’t you want new customers too? Having high review ratings is one way of gaining new customers as most people consider online reviews like their friends or families’ recommendations. At the end of the day, online reviews can become a form of free advertising for your business.

  • “You can’t control your online reputation.”
  • It’s true that you cannot physically stop customers from posting negative reviews, but a quick response rate and feedback sensitivity can reduce the damage. It shows that you are willing to make the changes necessary to improve your products and/or services.

  • “It is difficult to get people to write reviews.”
  • Sure, nobody is overly eager to leave a review. But with the right strategy and processes in place, you have a higher chance of people leaving a positive review. There’s no harm in asking, right?

  • “Online Reputation Management is time and resource intensive.”
  • It is if you do it manually. Though with technology at your disposal, you can use automation to your advantage. This way, you can spend more of your time on other tasks while making sure your online reputation is in top form.

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